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Home Care Pulse and Press Ganey

By : on : January 2, 2020 comments : (Comments Off on Home Care Pulse and Press Ganey)

Effective Immediately:

Affinity Home Care Agency keeps client and family satisfaction in the forefront of our minds every day and with every interaction.  That’s why we constantly follow up, visit and call our clients to be sure they are receiving the best care possible. We know this is a great way to prevent any miscommunication and improve our services.  We want to be sure you have the best in-home care possible and that you are completely satisfied. We are always looking for ways to improve. With that in mind, we have two partnerships with third-party companies that call clients, or their families, to gather feedback and satisfaction ratings. Affinity Senior Care Private Duty has aligned with Home Care Pulse and Home Health has partnered with Press Ganey to maintain an independent check and balance system. This information is vital to help us continue the highest level of care for our clients. Both companies comply with all state and federal confidentiality laws and will not ask any personal, financial or health information. In addition, you, as the client and family, will have the option to remain anonymous.





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